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ISO10001 Customer Satisfaction Guidelines ISO10012 Management of measurement processes
ISO10002 Customer Satisfaction – handling complaints ISO10013 QMS Documentation
ISO10003 Customer Satisfaction – External Dispute ISO10014 Realizing financial and economic benefits
ISO10004 Monitoring and Measuring Customer Satisfaction ISO10015 Guidelines for Training
ISO10005 Guidelines for Quality Plans ISO10017 Guidance on Statistical Techniques
ISO10006 Guidelines for Quality Management in Projects ISO10018 Guidance on People Involvement & Competence
ISO10007 Guidelines for Configuration Management ISO10019 Guidelines for the selection of QMS consultants
ISO10008 Guidelines – Electronic Commerce ISO19011 Guidelines for auditing management systems